How to Download and Use the Duo App for Secure Login

The Duo app is a mobile application that provides an additional layer of security when logging into your accounts. Developed by Duo Security, this two-factor authentication (2FA) service makes it more difficult for attackers to gain unauthorized access to your accounts.

If you are new to Rockefeller or have never enrolled in Duo before, there are two ways to create a Duo account: through the Duo Mobile app or via a web-based enrollment process. In this article, we will focus on downloading and using the Duo app for secure login.

What is Two-Factor Authentication?

Two-factor authentication is an additional step that requires you to provide not only your username and password but also a second form of verification, such as a code sent to your phone or a biometric scan. This adds an extra layer of security to prevent unauthorized access to your accounts.

How Does the Duo App Work?

The Duo app generates passcodes for login or receives push notifications for easy authentication on your mobile device. The app works seamlessly with Pulse Secure on iOS and Android devices, allowing you to connect to VPN without any issues.

Common Issues and Solutions

Here are some common issues that users may encounter when using the Duo app:

* If you're entering a passcode from your mobile app but it's being rejected as invalid, ensure that you're entering the correct code.

* If you're getting an 'Incorrect Passcode' message while entering a code from your hardware token, try restarting the token or contact your administrator for assistance.

* If you're getting an 'account locked' message from Duo, try resetting your password and re-enrolling in Duo.

Frequently Asked Questions

Here are some frequently asked questions related to the Duo app:

* Do I need a smartphone or data plan to use two-factor authentication? No, you can use landline phone numbers as well.

* Can international phone numbers be used in Duo? Yes, international phone numbers are supported by Duo.

* Why does the Duo Mobile app need to access my camera? The app uses your camera to capture QR codes and other visual data for enrollment and authentication purposes.

The Duo app provides an additional layer of security when logging into your accounts. By following this guide, you can download and use the Duo app to ensure secure login with two-factor authentication. If you have any further questions or concerns, feel free to reach out to our support team.

Download duo app